How do I return something?
Step 1: Email email@example.com (please provide your order # and your reason for return) and we will send you a return shipping label for your item(s)
Step 2: Package your item(s) up in the original packaging they came in
Step 3: Place the return label on the outside of the box/polymailer
Step 4: Ship your item(s) off at a UPS/USPS mailing center
How do I exchange something?
Step 1: Email us at firstname.lastname@example.org, and ask for a printing label for the item(s) you wish to exchange *please provide your order # and the size you wish to replace your item with
Step 2: Print the exchange shipping label
Step 3: Package your items in their original packaging, leave the tag on the item, and include the original packing slip
Step 4: Send it off at the post office (UPS/USPS only)
How long do I have to make a return?
14 days from date of purchase.If you missed the 14-day window to return, feel free to send the items back anyways and we will issue you store credit instead of a refund.
I was sent the wrong item; how do I get the right one?
Email email@example.com to let us know, and we will be sure to get you the right item.
How long does it take for me to receive a refund?Once we receive confirmation that the item has been shipped back to us within 14 days of purchase, we will refund you the amount the item is worth.
Do you have a rewards program?
Yes! You can earn points by creating an account on our site (you will want to do this so that your points get tracked!), following us on Instagram, visiting our Facebook page, referring a friend, making a purchase, or receiving birthday points on your special day. You can then redeem your points for discounts!
How do I use the rewards I've earned?
Your points will be redeemed for discounts, in the form of dollars. For example, 500 points = $5 off your purchase. Be sure to set up an account on our website so that you don't miss out on earning points!
Do you collaborate with bloggers and influencers on Instagram?
Yes! If you're interested in collaborating with us, please send an email to firstname.lastname@example.org or reach out to us via Instagram messages (@addisonandgrey). We will then let you know if you are eligible for collaborations.
All orders will be shipped within 3-5 business days via USPS/UPS. The shipping process generally takes 5-7 days in total, starting in San Diego, CA and ending at your location.
How long does shipping take?
Does Addison + Grey ship internationally?
No, we currently do not ship outside of the United States.
Can I upgrade my shipping speed?
No, we currently don't offer an upgraded shipping speed; however, we are working towards providing this option in the future.
Can I cancel my order?
If we haven't already shipped out your order, you are able to cancel it. Please let us know by emailing email@example.com, so that we can take care of it for you.
I placed my order but didn’t receive a confirmation email, what should I do?
Please email us at firstname.lastname@example.org to let us know. If you provide your name and the name of the item(s) you purchased, we can look up the order on our end to ensure that the order went through properly.